Service Level Agreement
Service level Agreement
In line of the directives of the Riyadh Municipality to upgrade the services it provides to its audiences in accordance with the duties and responsibilities entrusted to it and in accordance with the directives of the honorable leadership to do the best things that would provide the service to the Municipality's clients in the easiest, simplest way and with fast speed so Riyadh Municipality is very keen to provide electronic services through the its portal, as well as smart devices, to facilitate and speed up the completion of transactions of official beneficiaries through using these electronic services of the Riyadh Municipality.
Privacy and Confidentiality of Information
Riyadh Municipality puts the confidentiality of beneficiary information, on all its services, at the top of the priority list. Riyadh Municipality works hard to provide high-quality services to all beneficiaries through the Service Level Agreement.
Service
Service Execution
Service Availability
إIssuance of a building permit
1 business day
24/7
Issuance of a fencing license
1 business day
24/7
Inquiry about a business license
Instant
24/7
Reporting on business location
1 business day
24/7
Issuing a productive family license
3 business days
24/7
Renewal of a productive family license
1 business day
24/7
Printing business licence (issuance, renewal, modification, transfer of ownership, cancellation)
Instant
24/7
Placing guiding and warning signboards
20 business days
24/7
Road humps Request
15 business days
24/7
Street lightening Maintenance
15 business days
24/7
View beneficiary's grant status
1 business day
24/7
Cleaning up the flood network
3 business days
24/7
Issuance of a health certificate
1 business day
24/7
Printing report of a professional activity location
Instant
24/7
Print building permits, certificates, and reports
1 business day
24/7
Rehabilitation of an engineering office
7 business days
24/7
Permit to place a temporary advertising poster on the building's facade
7 business days
24/7
Inquiry about billboard requests
Instant
24/7
Permit to add a temporary board as sales boards and posters
Instant
24/7
Permit to place advertising means during opening of a facility
Instant
24/7
Request for licensing guiding and entry and exit directions boards
7 business days
24/7
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Last Update:
05/22/2025
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