Riyadh Municipal Transformation
Riyadh has witnessed exceptional growth, with its population increasing and its area expanding year after year. Hence, the Riyadh Municipal Transformation Program was launched to enhance operational efficiency, improve both direct and indirect municipal services, and strengthen beneficiary experience and community participation, in order to keep pace with the remarkable transformation that has taken place—and continues to take place—in the city of Riyadh.
Transformation Outcomes
With the launch of five empowered operational districts delivering more than 200 municipal services, access to Amanah services has become easier and faster through Madinty Offices.
Enhancing Community Engagement
The program aims to foster closer ties with residents and gain a deeper understanding of their needs by adopting initiatives and activities centered on direct engagement. It empowers community members to share their ideas and suggestions, actively contribute to decision-making, and participate in shaping outcomes. In addition, it organizes park-based community events, transforming these spaces into vibrant hubs that nurture a sense of belonging and strengthen social connections among residents.
Presence across Riyadh
The first point of interaction and communication with beneficiaries, Madinty Offices will be responsible for providing customer service and community engagement activities. They will offer the necessary support to clients in submitting requests and following up on their processing, as well as answering inquiries, and receiving suggestions and complaints.
Providing 200+ Municipal Services
Specialized and automated services facilitated by Riyadh Municipality through a unified platform that saves your time and simplifies your tasks.
Learn About Riyadh Municipal Transformation
Riyadh Municipality launched the Riyadh Municipal Transformation Program in response to three main drivers: Keeping pace with population growth and the comprehensive expansion of Riyadh City, Aligning services with the local context across different parts of the city
Discover the Impact of Riyadh Municipal Transformation
Proximity to Residents – Understanding their needs. Faster Response – Quickly addressing reports and requests from beneficiaries in Riyadh. Easier Access – Beneficiaries can access Amanah services by visiting any Madinty Office without being limited to a specific geographic area. Improved Quality – Operational services are enhanced through district-focused operations within their geographic scope, directly increasing beneficiary satisfaction. Opportunities for Engagement – Creating effective channels for residents to participate in developing and improving Amanah services, ensuring continuous interaction with greater focus.
Facts and Figures about Riyadh Municipal Transformation
200+ Services
The Municipality has expanded from providing limited services to offering over 200 municipal services through Madinty Offices or digital platforms.
5 Operational Districts
Five empowered districts were established by merging the subsidiary municipalities to deliver Amanah services.
12 Madinty Offices
New entities were created to serve customers and provide community engagement activities, called Madinty Offices, widely distributed across the city.