Riyadh Municipality Achieves Global Distinction by Winning Three Awards at the International Customer Experience Awards

Riyadh Municipality has achieved a remarkable global milestone by winning three prestigious awards at the International Customer Experience Awards (ICXA) held in London, United Kingdom. This accomplishment reaffirms its leadership in enhancing the customer experience and delivering outstanding services to beneficiaries across urban and environmental domains.

This achievement came after the Municipality qualified through its participation in the Customer Experience Award held in the Kingdom last year, where it competed against a select group of leading government entities and global companies. The awards won include the Gold Award in the category of Business Change and Transformation, and Silver Awards in both Best Customer Experience Strategy and Best Measurement in Customer Experience.

It is worth noting that the International Customer Experience Awards is one of the most prestigious global awards honoring institutions for their excellence in the field of customer experience. It is overseen by a specialized judging panel that applies strict criteria to ensure integrity and excellence. The award provides participants with an opportunity to showcase their achievements and exchange knowledge with global experts in the field, reflecting the Municipality's standing among top international practitioners.

Furthermore, these awards reflect the Municipality’s strong commitment—under the continuous follow-up of His Highness the Mayor of Riyadh Region—to implementing its strategies by promoting innovation to enhance service quality and increase beneficiary satisfaction. This aligns with the objectives of Saudi Vision 2030. The Municipality continues its efforts to improve processes and adopt digital solutions, with a strong focus on measuring and enhancing customer experience through advanced analytical tools and unique initiatives—aiming to make Riyadh a thriving, sustainable, and prosperous city, and fulfilling its mission to be a pioneering municipality.