1. The beneficiary submits a request for the maintenance of municipal facilities on the electronic portal of the Riyadh Municipality and enters the beneficiary's data. The user's identity is verified using the "Yaqeen" service, and the required documents are attached.
2. The designated employee receives the request, reviews the data and attachments, and forwards the request to the department manager for further study or rejection.
3. The department manager reviews the request and forwards it to the supervising engineer.
4. The supervising engineer studies the request and forwards it to the consultant.
5. The consultant studies the request, visits the site, prepares a report, and forwards the report to the supervising engineer.
6. The supervising engineer reviews the report and forwards it to the department manager.
7. The department manager reviews the report, approves it, and forwards it to the designated employee.
8. The designated employee receives the report and finalizes the request.
9. The beneficiary receives a text message notifying them of the request's approval or rejection.
