1. Submit a request to cancel a license via the unified requests portal and attach required documents.
Submit a request to modify the shop license via the unified requests portal and attach required documents.
Identity verification is conducted via the Yaqeen service (Ministry of Interior) or the Yusr service (Ministry of Commerce).
2. Review the request and attachments: The licenses department employee reviews the request and attachments and forwards it to the inspection team based on activity type or circulars.
3. Schedule a site visit: The inspection supervisor assigns an inspector and schedules a site visit.
4. Site inspection: The inspector visits the site, verifies closure, removes advertising/signage boards, and prepares a visit report.
5. Post-inspection review: The licenses department employee reviews the request after inspection, processes it, and forwards it to the department head.
6. Department head review: The licenses department head reviews and approves the request, then forwards it to the Services Deputy.
7. Municipal Services Deputy review: The Services Deputy reviews and approves the request, then forwards it to the Mayor.
8. Mayor's review: The Mayor reviews and approves the request, creates a PDF cancellation letter file, and emails it to the beneficiary if requested during submission.
9. Deliver the license cancellation letter: The license delivery officer prints the cancellation letter and prepares the postal package.
If requested during application submission, the package is sent via express mail to the beneficiary.
Alternatively, the letter is placed in the pending license cancellation delivery file until the beneficiary arrives to collect it (if requested during application submission).
